In-Lab Service Survey

Please take a moment to complete this form to help us improve our services. Your comments and ratings will remain confidential.

Prior receipt of Reminder Report
 Excellent Good Satisfactory Fair Poor

Communications with Cal Lab Co.
 Excellent Good Satisfactory Fair Poor

Pickup/Delivery service
 n/a Excellent Good Satisfactory Fair Poor

Notification of any delays in service
 Excellent Good Satisfactory Fair Poor

Notification of repair estimate
 n/a Excellent Good Satisfactory Fair Poor

Service completed in a timely manner
 Excellent Good Satisfactory Fair Poor

Item(s) were clean when returned
 Excellent Good Satisfactory Fair Poor

Documentation with item(s) returned
 Excellent Good Satisfactory Fair Poor

Packaging condition when received
 n/a Excellent Good Satisfactory Fair Poor

Quality issues resolved
 n/a Excellent Good Satisfactory Fair Poor

Complaints resolved
 n/a Excellent Good Satisfactory Fair Poor

Calibration Certificates
 Excellent Good Satisfactory Fair Poor

Likeliness to use Cal Lab Co. again
 Very High High Undecided Low Very Low

Likeliness to recommend Cal Lab Co.
 Very High High Undecided Low Very Low

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